Dextrad Technologies
Effective Date: September 2025
Last Updated: September 2025
At Dextrad Technologies, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services, including subscription facilitation for multimedia platforms such as Watchlist Pro and My Family Cinema.
1. Information We Collect
We collect and process limited personal data necessary to provide our subscription activation services. This may include:
- Full Name
- Phone Number (primarily via WhatsApp)
- Email Address (if provided)
- Proof of Payment (PDF bank confirmation or PayFast transaction record)
- Subscription details (e.g., platform, plan, renewal date)
- Device or technical information (if you access linked services through a provided portal)
We do not collect or process any media content, playback data, or user activity on third-party platforms like Watchlist Pro or My Family Cinema.
2. How We Collect Your Information
We collect information directly from you when you:
- Send us a WhatsApp message for subscription setup
- Submit proof of payment via WhatsApp or email
- Make a payment through our official PayFast links
- Request assistance or support regarding your subscription
3. Purpose of Data Collection
We use the information collected solely for the following purposes:
- To activate or renew subscriptions on third-party platforms
- To verify payments and link them to the correct account
- To communicate with you about service status, renewals, or updates
- To provide customer support and respond to inquiries
- To comply with legal and regulatory obligations
We do not use your data for advertising, profiling, or resale.
4. Legal Basis for Processing
Depending on your jurisdiction, we rely on the following legal bases for processing your data:
- Consent: By providing your information and using our services, you consent to data processing.
- Contractual necessity: We require certain information to fulfill our service agreement with you.
- Legal obligation: In some cases, we may be required to retain data for accounting or compliance purposes.
5. Data Sharing & Disclosure
We do not sell, rent, or trade your personal data to any third parties.
We may share your data with trusted third parties only in the following circumstances:
- Payment Processing: PayFast (for payment handling)
- Platform Activation: Watchlist Pro or My Family Cinema, only as needed to activate your subscription
- Legal Requirements: If required by law, court order, or regulatory authority
All such parties are obligated to maintain the confidentiality and security of your information.
6. Data Storage & Security
We take data security seriously and implement appropriate technical and organizational measures to protect your information.
- WhatsApp communication is end-to-end encrypted.
- All documents are stored securely and only accessible to authorized staff.
- Payment records are managed through secure, PCI-compliant platforms like PayFast.
- We retain personal data only as long as necessary to fulfill service and legal obligations.
7. Data Retention
We retain your information for as long as:
- Your subscription remains active, and
- It is required for legal, tax, or accounting purposes
After this period, your data is securely deleted or anonymized.
8. Your Rights
Depending on applicable laws (e.g., POPIA in South Africa, GDPR in the EU), you may have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your information
- Object to or restrict the processing of your data
- Withdraw your consent at any time
- Lodge a complaint with a data protection authority
To exercise your rights, contact us using the details below.
9. International Data Transfers
Our services are primarily offered within [your region/country], but some data may be stored or processed using tools or platforms hosted internationally (e.g., cloud storage, payment processors). In such cases, we ensure adequate data protection measures are in place.
10. Children’s Privacy
Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such data, please contact us immediately.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. The updated version will be posted with a revised “Last Updated” date. Continued use of our services after such updates constitutes your acceptance.
12. Contact Us
For any questions, concerns, or data access requests, please contact:
📱 WhatsApp: +27 74 877 4314
📧 Email: info@dextradtechnologies.co.za
🏢 Office Hours: Monday to Friday | 08h00 to 17h00